Frequently Asked Questions

What happens during a massage?

When you first arrive at the massage therapist’s office, you’ll be asked to complete a client intake form. This provides the personal information necessary to determine the style of massage most appropriate for you. Don’t hesitate to ask questions about anything you’re unsure about or any concerns you might have. For example, if you prefer a lighter or deeper massage, make that preference known. The massage therapist will discover your tight and sore areas during the massage and will prioritize the time spent on these areas. Telling the therapist about these problem areas will let them prepare in advance.

When you’ve completed the intake forms, the massage therapist will give you privacy to get on the massage table. The therapist will advise you to begin the massage lying on your stomach or on your back. If you begin on your stomach, there will be a cushioned doughnut-shaped device at one end of the table. This face rest allows you to be face down, while keeping your shoulder and neck muscles relaxed so you receive the most benefits from the massage.

What should I wear during my treatment?

You should undress to your comfort level. Many people will remove all their clothing and many others will leave on their underwear or shorts. Either way, you will be covered with a sheet and only the body part being worked on will be uncovered. We will maintain your modesty at all times.

Is there any reason I should not get a massage?

There are several reasons to not get a massage. If you have any of the following conditions, you should not receive a massage.
  • Blood clots
  • Bleeding
  • Fever
  • Fracture
  • Heart disease
  • Infectious disease
  • Kidney or liver disease
  • Pre-eclampsia/eclampsia
  • Pregnancy-induced diabetes
  • Severe cold
  • Some sores
  • Systemic infections
  • Toxemia
These guidelines protect both the patient and the therapist. If you are unsure if a condition could prohibit you from getting a massage, call your therapist before your appointment.

How often should I receive a massage?

At least one session a month is recommended for stress prevention and muscle management, but more may be needed during physically stressful periods. Weekly sessions may be necessary for injury relief or chronic tightness.

Do I need to make an appointment?

Yes, we work by appointment only to guarantee that we have a therapist ready for your appointed time. If you need a same-day appointment, it’s best to call as early as possible. Most of our therapists are booked daily but we will try to honor any same-day requests as best as we can.

What is your cancellation policy?

We require a 24 hour cancellation notice. If you would like to change your appointment, please call us at 815-385-8190 no later than 24 hours prior to your appointment. We do understand that life can make last-minute changes in your plans. It is customary in the healthcare industry to enforce a 24 hour cancellation notice to avoid being charged for any service. At this time, we don’t charge for a missed service unless it is repeated. However, if a client fails to cancel within 24 hours multiple times (2 or more), they may be asked to pre-pay for future services.

Can I choose my own therapist?

Yes, you can choose your therapist but you may have to wait for an appointment depending on the therapists' schedule, availability and popularity. If you need a quicker appointment, we can find an opening on another therapist’s schedule. We understand the need for consistency with your treatment and we will strive to make an appointment with your desired therapist.

Am I expected to tip my massage therapist?

Tips are never expected, but always appreciated. If you have received exceptional service and would like to show your appreciation to the therapist, the average tip ranges between 10-25%. From the therapist's perspective, it is always nice to receive the compliment of a "thank you for good service" gratuity. If paying with a credit card or check, the tip can be added to the total. The therapist will receive 100% of their tip, less required taxes.

Can I mix massage, acupuncture and other treatment modalities?

Yes, you can take advantage of many modalities simultaneously and quite often get excellent results from the blend of treatments. One treatment can often strengthen the effects of another treatment. For example, we have seen excellent results when people use a combination of massage, acupuncture and reflexology.

Do I need to know what type of massage techniques that will work best for me?

No, If you explain to your therapist what your concerns are and what expectations you want, along with your medical history intake form, the therapist will suggest or use the proper techniques for your situation. Most of our massages use a combination of Swedish, Deep tissue, Neuromuscular, Myofascial Release, stretching and other modalities. These techniques are chosen by the massage therapist depending upon the muscle condition, comfort level, tissue response, personal preference, dysfunction level and intended goals. The therapist can smoothly switch techniques as the conditions warrant and most often, the client is not even aware that a change has taken place.

I know that acupuncture uses needles. Doesn’t that hurt?

No, the needles are so small that quite often you may not even know they are in place.